"The pickup from Gatwick was not as planned. When we arrived the driver was not waiting, but instead called us asking if we could meet him in the parking. I asked him to come collect us inside the terminal, which he did. The journey and car (a Merc. E class) were fine.
The return journey was disappointing, the car was a BMW 2-series instead of the S-class (limousine) we expected. The driver was in time for the pickup at the hotel and the journey itself was OK."